Refund & Return Policy
Last updated: [Insert Date]
Thank you for shopping with Diamond.tkaurdigital.in. We value your trust and aim to provide a smooth shopping experience. Please read our Refund & Return Policy carefully.
1. Eligibility for Returns
We accept returns only under the following conditions:
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The product is damaged, defective, or incorrect at the time of delivery
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The product is unused, unworn, unwashed, and in original condition
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Original tags, packaging, manuals, and accessories (if any) are intact
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The return request is raised within [7/10/14] days of delivery
2. Non-Returnable / Non-Refundable Items
The following items are not eligible for return or refund:
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Digital products, downloadable items, or software
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Gift cards or promotional vouchers
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Personal care items, innerwear, or hygiene-sensitive products
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Customized or made-to-order items
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Products damaged due to misuse, negligence, or normal wear and tear
3. Return Process
To initiate a return:
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Contact us at [tanishkakaur2910@gmail.com / 8130995021]
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Provide your order ID, product details, and images/videos (if damaged or defective)
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Our team will review your request and confirm eligibility
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Once approved, the product must be returned as instructed
We reserve the right to reject returns that do not meet our quality standards.
4. Refunds
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Once the returned product is received and inspected, we will notify you of approval or rejection
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Approved refunds will be processed within [5–10] business days
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Refunds will be credited to the original payment method or store wallet, as applicable
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Shipping charges (if any) are non-refundable unless the error is from our side
5. Exchanges
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Exchanges are allowed only for size, color, or defective issues (subject to stock availability)
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Exchange requests must be raised within 2 days of delivery
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Only one exchange per order is permitted
6. Cancellations
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Orders can be cancelled only before they are shipped
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Once dispatched, cancellation requests will not be accepted
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Refunds for cancelled orders will be processed within 5 business days
7. Damaged or Incorrect Products
If you receive a damaged or incorrect item:
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Report it within 48 hours of delivery
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Share clear photos/videos as proof
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Failure to report within the timeframe may result in rejection of the request
8. Digital Products
Due to the nature of digital products:
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All digital sales are final
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No refunds or exchanges once the product has been delivered or accessed
9. Changes to This Policy
We reserve the right to modify or update this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
10. Contact Us
For any questions regarding returns or refunds, please contact:
Email: tanishkakaur2910@gmail.com
Phone: 8130995021